Know which question you are asking
The published shipping and returns page describes a 90-day return policy and states that customers are responsible for return shipping. If you want to return an order, contact info@togahanger.com to begin the process and receive the applicable instructions. Keep your order details available so the team can identify the purchase.
The same page describes a lifetime manufacturing-defect guarantee: a hanger that breaks or fails because of a manufacturing defect is eligible for replacement under that policy. That wording concerns the cause of the failure; it should not be read as a promise covering every possible modification, accident, or use.
Keep the process clear
For a suspected defect, set the hanger aside and provide a clear description of the issue. Photographs and order information can help explain what happened. Do not continue loading garments onto an item that appears damaged while waiting for guidance.
Shipping processing targets, return arrangements, and product terms can change. Read the linked policy when ordering or requesting help rather than relying on an older article or image. If your circumstances are not addressed there, ask the store for clarification before sending an item back.
Further reading
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