Shipping & returns

Pre-orders and restocking

Your payment reserves hangers in our next restock, with pre-orders fulfilled before new in-stock orders in the same finish. We estimate restock and dispatch in 2–3 months from purchase. This is an estimate, not a guaranteed date. Transit time depends on the destination and shipping service. Available shipping charges and options are shown at checkout.

For an order-specific timing question, contact ethan.sargent@gmail.com before placing your order.

Cancel before shipment

You can request cancellation anytime before your pre-order ships for a full refund to your original payment method, including any shipping paid. Contact ethan.sargent@gmail.com with your order details.

If we cannot ship within the estimated window, we will contact you with an updated estimate and the choice to accept the delay or cancel for a full refund. If we cannot fulfill your order, or you do not agree to a delay that requires your consent, we will cancel and promptly refund the unshipped order.

90-day returns, starting at delivery

You may return your hangers in original condition within 90 days of delivery for a refund or exchange. The return window begins when your order arrives, so the shipping wait does not use up your return period.

Customers are responsible for return shipping costs. Contact ethan.sargent@gmail.com with your order details to arrange a return before sending items back.

Questions about your order

If your order arrives damaged or you have a product concern, contact us with your order details and a description of the issue. For earlier orders, contact us about the terms that applied when you purchased.

Updated November 10, 2026.